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Terms of service

Last updated: September 24, 2026

These Terms of Service ("Terms") form a binding agreement between you, or the organization you represent ("Customer," "you," or "your"), and 2828756 Ontario Ltd., an Ontario corporation operating under the trade name Triple and based in Toronto, Ontario, Canada ("Triple," "we," "us," or "our"), governing your access to and use of Triple's website, donor intelligence platform, APIs, and related services (the "Service"). By accessing or using the Service, clicking "I agree," or signing an order form referencing these Terms, you agree to be bound by these Terms and our Privacy policy. If you are accepting these Terms on behalf of an organization, you represent that you have authority to bind that organization.

1. Access and use

Subject to these Terms and your team's active plan, Triple grants you a non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal fundraising and prospect-research purposes while your team uses a Free or paid plan. You may permit your employees, contractors, and agents to access the Service as authorized users, provided each has their own account and credentials. You are responsible for all activity under your account and for the acts and omissions of your authorized users as if they were your own.

2. Customer data

"Customer Data" means data, content, or information you or your authorized users upload to, generate within, or otherwise submit through the Service. As between the parties, you retain all right, title, and interest in Customer Data. You grant Triple a non-exclusive, royalty-free, worldwide license while you use the Service to host, process, display, transmit, and otherwise use Customer Data as necessary to provide, secure, support, and maintain the Service, comply with law, and enforce these Terms. Triple may also use Customer Data to generate aggregated or de-identified analytics and Service improvements, provided the resulting information does not identify you or any individual. Triple will not sell, rent, or license Customer Data to any third party (other than to service providers acting on Triple's behalf under written confidentiality and data-protection obligations), will not use Customer Data to train generative AI or large language models that are made available to other customers without your prior written consent, and will not disclose to any third party the fact of your relationship with any individual whose information appears in Customer Data.

You represent and warrant that you have all rights, consents, and authorizations necessary to provide Customer Data to Triple and to permit the processing described in these Terms and our Privacy policy.

3. Sensitive data

"Sensitive Data" means: (i) payment card numbers, financial account numbers, or similar financial credentials; (ii) social insurance numbers, social security numbers, driver's license numbers, or other government identification numbers; and (iii) other categories of highly sensitive information that Triple has not expressly approved for the Service. You will not submit, upload, or transmit Sensitive Data through the Service unless expressly authorized in writing by Triple. For clarity, protected health information as defined in HIPAA may be processed through the Service where permitted by applicable law and governed by an applicable written agreement between you and Triple.

4. Acceptable use

You agree not to:

  • Use the Service to violate any law, regulation, or third-party right.
  • Reverse-engineer, decompile, or attempt to derive the source code or underlying ideas of the Service.
  • Scrape, harvest, or extract data in bulk from the Service, or access the Service through automated means except via Triple's documented APIs and within published rate limits.
  • Resell, sublicense, or redistribute the Service or data obtained through it outside the scope of your subscription.
  • Upload viruses, malicious code, or any content that infringes or violates a third party's rights.
  • Interfere with or disrupt the integrity, security, or availability of the Service, or attempt to gain unauthorized access.
  • Use the Service or any data obtained through it to make adverse decisions about individuals (such as eligibility for credit, insurance, employment, or housing) that would cause Triple or its data to be regulated as a "consumer reporting agency" under the U.S. Fair Credit Reporting Act or equivalent Canadian law.

You are responsible for ensuring that Customer Data complies with applicable laws governing the information you upload. If your use of the Service involves PHI or other regulated data, you are responsible for ensuring that your use complies with applicable law and that any required agreement with Triple is in place.

Triple may suspend access if Triple reasonably determines there is a security risk, a violation of this section, non-payment as described in Section 5, or that continued provision of the Service is prohibited by law. Triple will use commercially reasonable efforts to notify you and restore access once the issue is resolved.

5. Fees and renewal

Subscriptions and credits belong to your team. An admin who purchases or changes a subscription represents that they have authority to act for the Customer. Fees, currency, billing cycle and monthly credit allowance are shown in your purchase terms and Settings. Monthly and Annual options may have different prices and monthly allowances. Your team's currency remains fixed after the team is created.

Paid subscriptions are charged upfront and renew automatically at the selected Monthly or Annual interval. An admin can stop renewal in Settings before the next renewal. There is no requirement to give 30 days' advance notice. Stopping renewal preserves access through the purchased term. The admin can resume renewal before that term ends. Any pending Monthly or Annual choice is preserved while renewal is stopped and is cleared when the paid subscription actually ends. The team then returns to Free.

Changes to a paid subscription's price, monthly allowance or billing cycle apply at the next eligible payment renewal, without a mid-period charge or proration. Once a renewal invoice is created, its price and allowance remain fixed; later edits apply to the following eligible renewal. An Annual customer retains the purchased monthly allowance throughout the paid annual term. Billing and subscription notices are sent to the team's current admins.

If a renewal payment fails, the team has a five-day recovery period from the first failed attempt. Pro features and any remaining credits stay available, but credits do not refresh until payment succeeds. A successful late payment applies the invoiced terms and preserves the original renewal dates. If recovery ends without payment, or an admin stops renewal during recovery after purchased coverage has ended, the team returns to Free and the abandoned unpaid renewal is closed without further collection.

Free teams receive 100 credits each calendar month. Paid teams receive their purchased monthly allowance, including monthly refreshes within an Annual term. Each refresh replaces the balance; unused credits do not roll over. Refreshes use the anniversary day, or the last day of a shorter month, and are not fixed 30-day periods. Starting a paid subscription, switching billing cycle or returning to Free establishes the applicable new anniversary and balance. Ordinary renewals and late payments preserve the anniversary. Settings shows the relevant renewal and refresh dates in UTC.

All fees are non-refundable except as expressly stated. A refund does not by itself cancel a subscription or change its credits or access.

Fees are exclusive of all applicable taxes, duties, and similar government assessments (including Canadian GST/HST, U.S. state and local sales tax, and VAT). You are responsible for paying any such taxes assessed on the fees, except for taxes on Triple's net income.

6. Intellectual property

The Service and all related software, data compilations, scoring models, documentation, and content (the "Triple IP") are owned by Triple or its licensors. Triple reserves all rights in the Triple IP not expressly granted in these Terms; no rights are granted by implication, estoppel, or otherwise. If you provide feedback or suggestions about the Service, Triple may use that feedback without obligation to you.

7. Confidentiality

Each party may receive non-public information of the other in connection with the Service. Each party will protect the other's confidential information using at least the same degree of care it uses to protect its own confidential information of similar importance, and not less than reasonable care, and will use it only as necessary to perform under these Terms.

8. Disclaimers

The Service is provided "as is" and "as available," with all faults and without warranty of any kind. To the maximum extent permitted by law, Triple disclaims all warranties, express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Triple does not warrant that the Service will be uninterrupted, error-free, or secure, or that any data is accurate, complete, or current.

Triple may from time to time make beta or preview features available, identified as such. Beta features are provided "as is," may be modified or discontinued at any time, and are not subject to any service-level commitment or warranty.

9. Limitation of liability

To the maximum extent permitted by law, Triple's aggregate liability arising out of or relating to these Terms or the Service will not exceed the amounts you paid to Triple in the twelve months preceding the event giving rise to the claim. In no event will Triple be liable for any indirect, incidental, consequential, special, or punitive damages, or for lost profits, revenue, data, or goodwill.

10. Indemnification

By Triple. Triple will defend and indemnify you against any third-party claim alleging that the Service, when used in accordance with these Terms, infringes or misappropriates that third party's Canadian or U.S. intellectual property rights. This obligation does not apply to claims arising from Customer Data, your modifications to the Service, or your use of the Service in combination with anything not provided by Triple. This Section sets forth your sole remedy and Triple's sole liability for any claim of intellectual property infringement.

By you. You will defend and indemnify Triple against any third-party claim arising out of (i) Customer Data or your use of the Service in violation of these Terms, or (ii) any allegation that Customer Data infringes or violates a third party's rights or applicable law.

11. Term and termination

These Terms remain in effect while you use the Service on a Free or paid plan. Ending a paid subscription and returning to Free does not terminate these Terms or delete accounts or Customer Data. Either party may terminate these Terms for material breach if the other fails to cure within 30 days of written notice. On termination of these Terms, your right to use the Service ends. You may export Customer Data through the Service prior to termination; Triple will delete Customer Data within 30 days after termination, except as required by law or where retained on backup media in accordance with our standard retention practices. Sections that by their nature should survive (including Sections 2, 3, 6–10, and 12) will survive.

12. General

  • Governing law. These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Each party submits to the exclusive jurisdiction of the courts of the Province of Ontario sitting in Toronto. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
  • Agreement structure. These Terms, together with any order form and the Privacy policy, are the entire agreement between the parties and supersede all prior agreements. If any provision is unenforceable, the rest remain in effect. If there is a conflict between an order form and these Terms, the order form controls. Triple may update these Terms from time to time and will revise the "Last updated" date; for material changes, Triple will provide notice where required by law or under your order form, and continued use after the effective date constitutes acceptance to the extent permitted by law.
  • Assignment and notices. You may not assign these Terms without Triple's prior written consent; Triple may assign in connection with a merger, acquisition, or sale of assets. Notices to Triple must be sent to ben@usetriple.com; notices to you may be sent to the email associated with your account.
  • Force majeure and waiver. Neither party is liable for any delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control. No failure or delay in exercising any right under these Terms is a waiver of that right.
  • Equitable relief. A breach of Section 3 (Sensitive data), Section 4 (Acceptable use), or Section 7 (Confidentiality) may cause irreparable harm for which money damages are inadequate, and the non-breaching party may seek injunctive relief without posting bond.
  • Publicity. Triple may identify Customer as a user of the Service and use Customer's name and logo in customer lists and marketing materials. Customer may revoke this permission by emailing Triple.

13. Contact

Questions about these Terms? Email ben@usetriple.com.