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Terms of service

Last updated: April 11, 2026

These Terms of Service ("Terms") form a binding agreement between you, or the organization you represent ("Customer," "you," or "your"), and 2828756 Ontario Ltd., an Ontario corporation operating under the trade name Triple ("Triple," "we," "us," or "our"), governing your access to and use of Triple's website, donor intelligence platform, APIs, and related services (the "Service"). By accessing or using the Service, clicking "I agree," or signing an order form referencing these Terms, you agree to be bound by these Terms and our Privacy policy. If you are accepting these Terms on behalf of an organization, you represent that you have authority to bind that organization.

1. Access and use

Subject to these Terms and your active subscription, Triple grants you a non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal fundraising and prospect-research purposes during the term of your subscription. You may permit your employees, contractors, and agents to access the Service as authorized users, provided each has their own account and credentials. You are responsible for all activity under your account and for the acts and omissions of your authorized users as if they were your own.

2. Customer data

"Customer Data" means data, content, or information you or your authorized users upload to, generate within, or otherwise submit through the Service. As between the parties, you retain all right, title, and interest in Customer Data. You grant Triple: (i) a non-exclusive, royalty-free, worldwide license during your subscription to host, process, display, and otherwise use Customer Data as necessary to provide, secure, support, and maintain the Service; and (ii) a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use Customer Data to locate, collect, and verify information from public and third-party sources for the purpose of creating, enhancing, and validating the data made available through the Service. Triple will not sell, rent, or license Customer Data to any third party (other than to service providers acting on Triple's behalf under written confidentiality and data-protection obligations), will not use Customer Data to train generative AI or large language models that are made available to other customers without your prior written consent, and will not disclose to any third party the fact of your relationship with any individual whose information appears in Customer Data.

You represent and warrant that you have all rights, consents, and authorizations necessary to provide Customer Data to Triple and to permit the processing described in these Terms and our Privacy policy.

3. Sensitive data

The Service is not designed to store Sensitive Data. "Sensitive Data" means: (i) protected health information as defined in the U.S. Health Insurance Portability and Accountability Act (HIPAA); (ii) payment card numbers, financial account numbers, or similar financial credentials; (iii) social insurance numbers, social security numbers, driver's license numbers, or other government identification numbers; (iv) special categories of personal data under the EU General Data Protection Regulation Article 9 or comparable laws; and (v) information protected under specific laws such as the Children's Online Privacy Protection Act or Gramm-Leach-Bliley Act. You will not submit, upload, or transmit Sensitive Data through the Service. Triple does not act as a HIPAA Business Associate.

4. Acceptable use

You agree not to:

  • Use the Service to violate any law, regulation, or third-party right.
  • Reverse-engineer, decompile, or attempt to derive the source code or underlying ideas of the Service.
  • Scrape, harvest, or extract data in bulk from the Service, or access the Service through automated means except via Triple's documented APIs and within published rate limits.
  • Resell, sublicense, or redistribute the Service or data obtained through it outside the scope of your subscription.
  • Upload viruses, malicious code, or any content that infringes or violates a third party's rights.
  • Interfere with or disrupt the integrity, security, or availability of the Service, or attempt to gain unauthorized access.
  • Use the Service or any data obtained through it to make adverse decisions about individuals (such as eligibility for credit, insurance, employment, or housing) that would cause Triple or its data to be regulated as a "consumer reporting agency" under the U.S. Fair Credit Reporting Act or equivalent Canadian law.

You are responsible for ensuring that Customer Data complies with applicable laws governing the information you upload. If you are subject to the U.S. Family Educational Rights and Privacy Act (FERPA), you are responsible for any disclosures of "education records" through the Service. Triple is not designated as a "school official with legitimate educational interest" by default and does not act as a HIPAA Business Associate.

Triple may suspend access if Triple reasonably determines there is a security risk, a violation of this section, non-payment, or that continued provision of the Service is prohibited by law. Triple will use commercially reasonable efforts to notify you and restore access once the issue is resolved.

5. Fees and renewal

Fees, payment terms, and the subscription period are set out in your order form or in-product purchase flow. Unless your order form says otherwise, fees are stated and payable in U.S. dollars, and subscriptions automatically renew for successive periods equal to the initial term. You may opt out of renewal by giving notice at least 30 days before the renewal date. All fees are non-refundable except as expressly stated. Triple may suspend or terminate access for non-payment after notice and a reasonable opportunity to cure.

Fees are exclusive of all applicable taxes, duties, and similar government assessments (including Canadian GST/HST, U.S. state and local sales tax, and VAT). You are responsible for paying any such taxes assessed on the fees, except for taxes on Triple's net income.

6. Intellectual property

The Service and all related software, data compilations, scoring models, documentation, and content (the "Triple IP") are owned by Triple or its licensors. Triple reserves all rights in the Triple IP not expressly granted in these Terms; no rights are granted by implication, estoppel, or otherwise. If you provide feedback or suggestions about the Service, Triple may use that feedback without obligation to you.

7. Confidentiality

Each party may receive non-public information of the other in connection with the Service. Each party will protect the other's confidential information using at least the same degree of care it uses to protect its own confidential information of similar importance, and not less than reasonable care, and will use it only as necessary to perform under these Terms.

8. Disclaimers

The Service is provided "as is" and "as available," with all faults and without warranty of any kind. To the maximum extent permitted by law, Triple disclaims all warranties, express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Triple does not warrant that the Service will be uninterrupted, error-free, or secure, or that any data is accurate, complete, or current.

Triple may from time to time make beta or preview features available, identified as such. Beta features are provided "as is," may be modified or discontinued at any time, and are not subject to any service-level commitment or warranty.

9. Limitation of liability

To the maximum extent permitted by law, Triple's aggregate liability arising out of or relating to these Terms or the Service will not exceed the amounts you paid to Triple in the twelve months preceding the event giving rise to the claim. In no event will Triple be liable for any indirect, incidental, consequential, special, or punitive damages, or for lost profits, revenue, data, or goodwill.

10. Indemnification

By Triple. Triple will defend and indemnify you against any third-party claim alleging that the Service, when used in accordance with these Terms, infringes or misappropriates that third party's Canadian or U.S. intellectual property rights. This obligation does not apply to claims arising from Customer Data, your modifications to the Service, or your use of the Service in combination with anything not provided by Triple. This Section sets forth your sole remedy and Triple's sole liability for any claim of intellectual property infringement.

By you. You will defend and indemnify Triple against any third-party claim arising out of (i) Customer Data or your use of the Service in violation of these Terms, or (ii) any allegation that Customer Data infringes or violates a third party's rights or applicable law.

11. Term and termination

These Terms remain in effect for the duration of your subscription. Either party may terminate for material breach if the other fails to cure within 30 days of written notice. On termination, your right to use the Service ends. You may export Customer Data through the Service prior to termination; Triple will delete Customer Data within 30 days after termination, except as required by law or where retained on backup media in accordance with our standard retention practices. Sections that by their nature should survive (including Sections 2, 3, 6–10, and 12) will survive.

12. General

  • Governing law. These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Each party submits to the exclusive jurisdiction of the courts of the Province of Ontario sitting in Toronto. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
  • Agreement structure. These Terms, together with any order form and the Privacy policy, are the entire agreement between the parties and supersede all prior agreements. If any provision is unenforceable, the rest remain in effect. If there is a conflict between an order form and these Terms, the order form controls. Triple may update these Terms from time to time and will revise the "Last updated" date; continued use after the effective date constitutes acceptance.
  • Assignment and notices. You may not assign these Terms without Triple's prior written consent; Triple may assign in connection with a merger, acquisition, or sale of assets. Notices to Triple must be sent to ben@usetriple.com; notices to you may be sent to the email associated with your account.
  • Force majeure and waiver. Neither party is liable for any delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control. No failure or delay in exercising any right under these Terms is a waiver of that right.
  • Equitable relief. A breach of Section 3 (Sensitive data), Section 4 (Acceptable use), or Section 7 (Confidentiality) may cause irreparable harm for which money damages are inadequate, and the non-breaching party may seek injunctive relief without posting bond.
  • Publicity. Triple may identify Customer as a user of the Service and use Customer's name and logo in customer lists and marketing materials. Customer may revoke this permission by emailing Triple.

13. Contact

Questions about these Terms? Email ben@usetriple.com.