Privacy policy

This Privacy Policy explains how Triple collects, uses, discloses, and otherwise processes personal information in connection with our website, donor intelligence platform, and related services (the "Service"). "Triple," "we," "us," and "our" refer to 2828756 Ontario Ltd., an Ontario corporation operating under the trade name Triple, with its principal office in Ontario, Canada.

Triple acts as the controller of personal information about its own users, website visitors, and the individuals whose information appears in its donor intelligence database. For personal information that customers upload to the Service ("Customer Data"), Triple acts as a service provider or processor and processes that information on the customer's instructions and in accordance with our customer agreement. In those cases, the customer's privacy notice governs.

This Privacy Policy does not address our privacy practices relating to job applicants, employees, or other employment-related individuals. It is also not a contract and does not create legal rights or obligations not otherwise provided by law.

Information we collect

The information we collect depends on how you interact with us and the Service.

Information you provide. Contact details (name, email, phone, organization), account credentials, billing information, content you upload to or generate within the Service, communications with our team, and any other information you choose to share with us.

Information collected automatically. When you use the Service, we and our service providers automatically collect device and network information (IP address, browser, operating system, device identifiers), usage information (pages viewed, searches performed, features used, referring URLs), and approximate location derived from IP address. We use cookies, log files, and similar technologies to operate the Service and measure usage.

Information from other sources. We obtain information from public records (including government filings, court records, charitable filings, and other publicly available sources), licensed third-party data providers, and from our customers and business partners.

How we use information

We use personal information to:

• Provide, operate, secure, and improve the Service.
• Authenticate users, manage accounts, and process payments.
• Compile and update donor intelligence records, including wealth and giving capacity inferences, from public and licensed sources.
• Respond to inquiries and provide customer support.
• Send service communications and, where permitted, marketing communications you can opt out of at any time.
• Generate aggregated and de-identified analytics about how the Service is used.
• Comply with legal obligations and enforce our agreements.

How we disclose information

We disclose personal information in the following ways:

• To service providers that host, support, or operate the Service on our behalf, under written confidentiality and data protection obligations.
• To other users on your customer account who are authorized to view shared records and activity.
• To subscribing customers as part of donor intelligence records compiled from public and licensed sources.
• To comply with law or protect rights, including in response to lawful requests, legal process, or to protect the safety, rights, or property of Triple, our users, or the public.
• In a business transaction such as a merger, acquisition, financing, or sale of assets.
• With your consent or at your direction.

Sensitive data

The Service is not designed to store sensitive personal information such as protected health information (PHI) under HIPAA, payment card numbers, financial account credentials, government identification numbers, or special categories of data under applicable law. You should not upload or transmit sensitive information through the Service. Triple does not act as a HIPAA Business Associate by default, and you should not upload PHI to the Service.

Triple does not use sensitive personal information to infer characteristics about individuals or for any purpose beyond providing the Service. Wealth, giving capacity, and philanthropic affinity scores generated by Triple are advisory information for fundraisers and are not designed to make automated decisions about individuals.

Your privacy choices

Marketing communications. You can opt out of marketing emails using the unsubscribe link in any email we send. Service-related emails (such as account or transaction notices) cannot be opted out of.

Cookies and analytics. Most browsers let you control cookies through browser settings. Disabling cookies may affect Service functionality.

Access, correction, and deletion. To request access, correction, or deletion of your personal information, email ben@usetriple.com. We may not be able to fulfill all requests in every circumstance.

Region-specific disclosures

United States — California and other state residents. If you are a resident of California or another U.S. state with a comprehensive privacy law, you may have rights to access, correct, delete, or port your personal information, and to opt out of the "sale" or "sharing" of personal information. To opt out, use our Do Not Sell or Share My Personal Information form. We honor opt-out preference signals, including the Global Privacy Control. For all other requests, email ben@usetriple.com.

Canada. As an Ontario corporation, Triple is subject to Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Quebec's Act respecting the protection of personal information in the private sector ("Law 25"). For Quebec residents, we obtain consent for the collection and use of personal information in accordance with Law 25, conduct privacy impact assessments before transferring personal information outside Quebec, and provide a way to withdraw consent at any time. Canadian residents may access and request correction of their personal information by emailing ben@usetriple.com. If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada or, in Quebec, the Commission d'accès à l'information du Québec.

Security

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, or alteration. No method of transmission or storage is completely secure. For more detail on our security program, see our Trust center.

Other notices

Children. The Service is not directed to children under 16, and we do not knowingly collect personal information from children.

International transfers. Personal information we collect may be transferred to, stored in, and processed in Canada, the United States, or other jurisdictions where we or our service providers operate.

Changes. We may update this policy from time to time. When we do, we will revise the "Last updated" date above and notify customers of material changes.

Individuals in our donor intelligence database

If you are not a Triple customer but believe your information appears in our donor intelligence database and would like to access, correct, or remove it, email ben@usetriple.com with the subject line "Data subject request" and enough information to identify your record (such as full name and city of residence). We will process your request consistent with applicable law.

Contact us

Triple has designated a Privacy Officer responsible for compliance with applicable privacy laws. For questions about this policy, our privacy practices, or to exercise your rights, contact our Privacy Officer at ben@usetriple.com.